With fluctuating housing inventory, historically high inflation, skyrocketing interest rates, and staggeringly high home appreciation—it’s no question we are in a very uncertain market. Pushing through uncertain times and coming out successful on the other side requires lenders to continue to put customer satisfaction first.
Research shows that a proper and effective customer experience drives 10-15% increase in repeat business, yet re-engineering the customer experience to create a delighted customer requires you to step into their shoes and track every touch. Download this guide to learn about the three major initiatives that can help you get started today.
