Creating a True Customer Partnership

Lizy Hoeffer, Chief Experience Officer, CrossCountry Mortgage joins States Title’s Senior Customer Success Manager, Nate Jones to discuss leveraging technology for a unified customer experience, how to help realtors and customers understand the home-buying process, and tips and predictions to prepare for 2021.

About Lizy Hoeffer:
Lizy has been ranked No. 1 female loan officer in the nation for most closed loans (Scotsman Guide, 2018) and as the No. 1 Hispanic loan officer in the nation (NAHREP, 2018).

With over 16 years of mortgage industry experience, Lizy is currently the Chief Experience Officer for CrossCountry Mortgage, a leading independent mortgage banking company.

She started as a receptionist in the mortgage industry and has worked her way to become a top 1 percent originator and closed over 800 loans in 2018.

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