All Things Claims: Handling, Prevention and Managing the Insured’s Expectations

When a claim arises, what do you do? Title agents may see only a small number of title claims during the course of doing business, however, when they do arise, agents should be ready and know the specific actions necessary to see a claim through successfully. This webinar presentation will discuss common title claims scenarios, review how agents should handle claims submitted by insureds and provide preventative measures agents can take to limit easily preventable claims. NATIC/Doma claims counsel will also discuss how to properly manage an insured’s expectations while handling a claim and how to assist with a successful claims resolution.

Join us for this CE/CLE accredited presentation and learn about the title agent’s critical role in the claims process and what to consider for future claims scenarios.

This presentation will cover:

  • Preventing common title claims
  • Common mistakes made at closing
  • Unavoidable claims, or rather, why we have title insurance
  • Steps to take when submitting a claim
  • Reinsurance and indemnification
  • 4 stages of the claims process
  • What to say and what not to say when managing an insured’s expectations
  • How to deal with unreasonable insureds


This webinar will be offered for continuing education (CE) and continuing legal education (CLE) credit to Doma / NATIC agents and approved attorneys for select states.

CE credit applications have been submitted to: AL, D.C., FL, ID, IN, LA, MA, MD, MS, NJ, OH, PA, TN, UT and VA.

CLE credit applications have been submitted to: AL, FL, GA, IL, IN, NJ, NC, OH, SC, TN and WA.

Event Speakers

Kyle KnopsnyderSenior Claims Counsel
North American Title Insurance Company / Doma

Kyle Knopsnyder, a Florida lawyer, has been in the title industry for approximately six years, initially serving as a claims counsel for a large national underwriter for five years, before joining Doma Title Insurance Company as Senior Claims Counsel. In his role as a claims counsel, Kyle has handled a multitude of title claims across the United States. 

Prior to working in the title industry, Kyle served five years in private practice, primarily focusing on commercial litigation, particularly complex asset recoveries on behalf of banks and financial institutions throughout Florida. Because these matters often involved ancillary title matters, Kyle is familiar with the life of a title claim from both in-house and litigation counsel perspectives. Kyle has also assisted local developers with land use and complex real estate transactions and has an understanding of how title issues arise and are handled during the pre-closing process.

Melinda Price Vice President, Assistant Chief Claims Counsel
North American Title Insurance Company / Doma

Melinda Price is the Assistant Chief Claims Counsel at Doma Title Insurance Company. Prior to joining Doma, she worked for a large underwriter as claims counsel, focusing on title policy claims arising in the New England and Mid-Atlantic states. Additionally, Melinda was litigation counsel for a large insurance defense firm in Florida, and prior to that, had the honor of serving as an Assistant State Attorney in the 20th Judicial Circuit of Florida. She has been a member of the Florida Bar Association since 2012 and holds a Bachelor of Arts degree from the University of North Florida in Jacksonville and a Juris Doctorate with honors from Ave Maria School of Law in Naples, Florida.

Event Moderator

Kelly McCarelVice President, Education and Content
North American Title Insurance Company / Doma

As Vice President of Education and Content for North American Title Insurance Company (NATIC), Kelly delivers relevant information title agents need to achieve their business goals and remain compliant with state and federal laws. She brings nearly 20 years of experience as an education, marketing and communications professional to her position. Prior to joining NATIC, Kelly served in multiple leadership roles at October Research LLC, an award-winning multi-media publishing company, serving the real estate, settlement services and mortgage lending industries. Previously, she managed a diverse platform of marketing and communications programs for an international healthcare company and developed educational and news content for several legal and real estate publications. She has focused her career on developing marketing and educational strategies using various forms of digital and print distribution platforms; promotional campaign production and management; content development; public relations; B2B journalism; and seminars and webinars.